A System Must Be Managed. It Will

Absence Of Defects Does Not Necessarily Build Business... Something More Is Required.

The Aim Of Leadership Should Be To Improve The Performance Of Man And Machine, To Improve Quality, To Increase Output, And Simultaneously To Bring Pride Of Workmanship To People. Put In A Negative Way, The Aim Of Leadership Is Not Merely To Find And Record Failures Of Men, But To Remove The Causes Of Failure: To Help People To Do A Better Job With Less Effort.

Improve Constantly And Forever The System Of Production And Service, To Improve Quality And Productivity, And Thus Constantly Decrease Costs.

Meeting Specifications Is Not Enough.

He That Would Run His Company On Visible Figures Alone Will In Time Have Neither Company Nor Figures.