Hire For Attitude. Train For Skill... More

Nothing Good Or Great Can Be Done In The Absence Of Enthusiasm.

It Doesn't Matter What Product Or Service You're Offering; There Is Unlimited Ability To Improve The Quality Of Anything.

I Used To Be Skeptical When Educators And Technologists Predicted That We May Be Entering A New Era Of Oral Culture, In Which Audible Information Will Be At Least As Important As Visible Information. Now That I Have Adopted Into My Own Daily Life A Device That Makes Music And Spoken-word Files Easy To Access From Anywhere, I Have Tempered My Skepticism.

The Manager, In Today's World, Doesn't Get Paid To Be A Steward Of Resources, A Favored Term Not So Many Years Ago. He Or She Gets Paid For One And Only One Thing: To Make Things Better (incrementally And Dramatically), To Change Things, To Act - Today.

The Widespread Availability Of Information Is The Only Basis For Effective Day-to-day Problem Solving, Which Abets Continuous Improvement Programs.