Hatred Of War Will Not Bring Peace.

The People Who Successfully Start Independent Businesses (franchises, I Think Are A Different Thing) Do It Because We Have No Real Choice In The Matter. The Voice In Our Heads Won't Shut Up Until We Discover If We're Right, If We Can Do It, If We Can Make Something Happen. This Is An Art, Our Art, And To Leave It Bottled Up Is A Crime.

It Takes A Lot Of Guts To Stop Measuring Things That Are Measurable, And Even More Guts To Create Things That Don't Measure Well By Conventional Means.

The Real Problem When Working With A Consultant, A Therapist Or A Coach Isn’t That We Don’t Know What To Do. The Real Problem Is That We Don’t Want To Change Our Mind.

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

The Linchpin Is An Individual Who Can Walk Into Chaos And Create Order, Someone Who Can Invent, Connect, Create, And Make Things Happen. Every Worthwhile Institution Has Indispensable People Who Make Differences Like These.