Everything Starts With The Customer.

You Can Never Be Comfortable With Your Success, You've Got To Be Paranoid You're Going To Lose It.

If Ceo Compensation Was Performance-driven, Which I Believe It Was In Ibm's Case, Nobody Would Ever Argue. If The Shareholders Didn't Make Billions And Billions Of Dollars, I Wouldn't Make Millions Of Dollars. My Salary Was The Same For 10 Years. It Was All Performance-based.

I Initially Wanted To Be A Teacher And Then I Was Going To Become An Engineer And Build Bridges And Highways But Pretty Soon I Went Into The Business World. I Never Did Get To Be A Teacher Except In A Different Way.

I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.

Lou Gerstner Knows How To Do A Deal, And George Bush Sr., Less So.