Everything Starts With The Customer.

Customer Complaints Are The Schoolbooks From Which We Learn.

The Internet Is Ultimately About Innovation And Integration, But You Don't Get The Innovation Unless You Integrate Web Technology Into The Processes By Which You Run Your Business.

Our Military Should Be Trained And Structured Around Missions, Not The Elements Of Air, Water, And Land.

The Thing I Have Learned At Ibm Is That Culture Is Everything.

I Firmly Believe That Ibm's Size Can Be Used To Its Advantage.