Everything Starts With The Customer.

A Lot Of People Saved Ibm. Yes, I Was The Leader Of That Team But I Could Never Have Done It Without A Group Of Ibmers Helping Me.

Everything Starts With The Customer.

People Don't Do What You Expect But What You Inspect.

I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.

The Internet Is Ultimately About Innovation And Integration, But You Don't Get The Innovation Unless You Integrate Web Technology Into The Processes By Which You Run Your Business.