Don't Be Afraid To Change The Model.

The Best Managers Figure Out How To Get Great Outcomes By Setting The Appropriate Context, Rather Than By Trying To Control Their People.

Tomorrow When You Come To Work, If It Doesn't Make The Customer Happy, Move The Business Forward, And Save Us Money - Don't Do It.

Truly Brilliant Marketing Happens When You Take Something Most People Think Of As A Weakness And Reposition It So People Think Of It As A Strength.

When You Grow Up, As I Have, In The Shadow Of Steve Jobs, Bill Gates And Others, Success Is Defined As The Total Global Transformation Of A Market. To Achieve That, You Need Low Prices And An Attractive Offering. It's About Trying To Make A Positive Impact On A Big Scale.

Something Will Eventually Replace The Internet. But It's Hard To Know What And When It Will Happen.