Criticize The Act, Not The Person.

I Believe Every Person Has The Ability To Achieve Something Important, And With That In Mind I Regard Everyone As Special. A Manager Should Feel This Way About People, But It's An Attitude That Can't Be Faked. You've Got To Be Honestly Convinced That Every Human Being Is Important.

Return Telephone Calls Promptly But Be Judicious About The Time Spent On The Phone.

The Seeds You Plant In The Hearts And Minds Of Others Will Be What You Receive In Return - 100-fold. Only Sow That Which You Wish To Receive In Return. Sow Good, Receive Good! Plant Seeds Daily In Your Mary Kay Business And Your Mary Kay Business Will Return To You.

If I'm Talking To Someone In A Crowded Room, I Try To Make This Person Feel As Though We're The Only Ones Present. I Shut Out Everything Else. I Look Directly At The Person. Even If A Gorilla Were To Walk Into The Room, I Probably Wouldn't Notice It.

A Risk-taking Environment Starts At The Top Of A Corporation. If The Ceo Doesn't Have This Spirit, Chances Are You Won't Find It Anywhere Else In The Organization.