Creating In All Employees The Awareness That

If No One Is Pissed-off With You Then You Are Dead But Just Haven't Figured It Out Yet.

If A Window Of Opportunity Appears, Don't Pull Down The Shade.

The Widespread Availability Of Information Is The Only Basis For Effective Day-to-day Problem Solving, Which Abets Continuous Improvement Programs.

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

I Used To Be Skeptical When Educators And Technologists Predicted That We May Be Entering A New Era Of Oral Culture, In Which Audible Information Will Be At Least As Important As Visible Information. Now That I Have Adopted Into My Own Daily Life A Device That Makes Music And Spoken-word Files Easy To Access From Anywhere, I Have Tempered My Skepticism.