Treat The Customer As An Appreciating Asset.

How Do You Achieve Excellence?...stop Doing Non-excellent Stuff!

Give A Lot, Expect A Lot, And If You Don't Get It, Prune.

We Are All Michaelangelos.

Without Exception, The Dominance And Coherence Of Culture Proved To Be An Essential Quality Of The Excellent Companies.

Many Flagship State Universities Have Wonderful Digital Libraries That Are Accessed By People Around The World. In Future, If Not Current, Budget Crises, Trustees, Board Members, And Administrators May Wonder Why These State Institutions - With An Articulated Primary Clientele Of Students, Faculty, And Staff Members And A Secondary Clientele Of All Citizens Of The State - Should Be Spending Resources On A Digital Library That Is Used By Many People Beyond The Primary And Secondary Service Populations.