Treat The Customer As An Appreciating Asset.

Quite Simply, No Matter How Hard You Try, No Matter How "open" You Are, You'll End Up Surrounded By "yes People." It's Hard Not To Believe People Who Are Repeating Your Own Ideas. Resist The Temptation.

Public Speaking Is A Skill That Can Be Studied, Polished, Perfected. Not Only Can You Get Good At It, You Can Get Damn Good At It And It Makes A Heck Of A Difference.

People Of All Demographic Categories And Geographic Regions Will Access A Good Digital Library.

Listen While You Can, So That You Can Lead When You Must.

The Best Leaders... Almost Without Exception And At Every Level, Are Master Users Of Stories And Symbols.