Bad Leaders Care About Who Is Right.

Pilots, To A Large Degree, Are Like Salesmen. They Have To Be Confident To Be Good At Their Jobs. They Have To Practice Relentlessly And Plan Out All The Scenarios Of The Things That Could Happen When They're Out There. Nothing Is More Important Than Preparation. They Are Also Mighty Competitive, Both As Individuals And As Squadrons.

Happy Employees Ensure Happy Customers. And Happy Customers Ensure Happy Shareholders—in That Order.

The Ones Who Show Up To Take, They Show Up And Say, "hi. My Name Is Steve. I'm An Expert In This And I've Studied This And I've Worked With These Clients." On Every Single Power Point Presentation, It Has Their Email, Their Twitter Handle And Their Facebook Account, So You Can Follow Them. At The End, They Tell You, "please Follow Me." When You Ask Them A Question, They Say, "well, I Could Tell You The Answer, But You Should Really Just Read My Book."

Leadership Is A Choice. It's Not A Rank, It's A Choice. I Know Many People Who Are At The Top Of Their Organization Who Have Authority. We Have To Do What They Say Because They Have Authority Over Us. But They're Not Leaders. We Wouldn't Follow Them. They May Be At The Top Of The Company But They're Not Leaders.

Hearing Is Listening To What Is Said. Listening Is Hearing What Isn't Said.