Quality Starts In The Boardroom.

Nobody Should Try To Use Data Unless He Has Collected Data.

To Manage One Must Lead. To Lead, One Must Understand The Work That He And His People Are Responsible For

If You Can't Describe What You Are Doing As A Process, You Don't Know What You're Doing.

New Product And New Types Of Service Are Generated, Not By Asking The Consumer, But By Knowledge, Imagination, Innovation, Risk, Trial And Error On The Part Of The Producer, Backed By Enough Capital To Develop The Product Or Service And To Stay In Business During The Learn Months Of Introduction.

Understanding Variation Is The Key To Success In Quality And Business.