Quality Starts In The Boardroom.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

Understanding Variation Is The Key To Success In Quality And Business.

The Worker Is Not The Problem. The Problem Is At The Top! Management!

Without Questions, There Is No Learning.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.