Your Smile Brightens The Lives Of All

The Chronic Kicker, Even The Most Violent Critic, Will Frequently Soften And Be Subdued In The Presence Of A Patient, Sympathetic Listener— A Listener Who Will Be Silent While The Irate Fault-finder Dilates Like A King Cobra And Spews The Poison Out Of His System.

People Like People Who Help Them Like Themselves.

The Biggest Lesson I Have Learned Is The Stupendous Importance Of What We Think. If I Knew What You Think, I Would Know What You Are, For Your Thoughts Make You What You Are; By Changing Our Thoughts, We Can Change Our Lives.

Thousands Of Salespeople Are Pounding The Pavements Today, Tired, Discouraged And Underpaid. Why? Because They Are Always Thinking Only Of What They Want. They Don't Realize That Neither You Nor I Want To Buy Anything. If We Did, We Would Go Out And Buy It. But Both Of Us Are Eternally Interested In Solving Our Problems. And If Salespeople Can Show Us How Their Services Or Merchandise Will Help Us Solve Our Problems, They Won't Need To Sell Us. We'll Buy. And Customers Like To Feel That They Are Buying - Not Being Sold.

Avoid Arguments Like Rattlesnakes And Earthquakes