You Don't Get Points For Predicting Rain.

I Came To See, In My Time At Ibm, That Culture Isn't Just One Aspect Of The Game; It Is The Game.

Customer Complaints Are The Schoolbooks From Which We Learn.

The Next Thing Is: We Can Make Ibm Even Better. We Brought Ibm Back But We're Gunning For Leadership.

If Ceo Compensation Was Performance-driven, Which I Believe It Was In Ibm's Case, Nobody Would Ever Argue. If The Shareholders Didn't Make Billions And Billions Of Dollars, I Wouldn't Make Millions Of Dollars. My Salary Was The Same For 10 Years. It Was All Performance-based.

For The First Month, I Listened, And I Tried Very Hard Not To Draw Conclusions