You Can Retire From A Job, But

Be Governed By Your Internal Compass, Not By Some Clock On The Wall.

The Process Of Building Trust Is An Interesting One, But It Begins With Yourself, With What I Call Self Trust, And With Your Own Credibility, Your Own Trustworthiness. If You Think About It, It's Hard To Establish Trust With Others If You Can't Trust Yourself.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

The Only Thing That Endures Over Time Is The 'law Of The Farm.' You Must Prepare The Ground, Plant The Seed, Cultivate, And Water If You Expect To Reap The Harvest.

I Am Fortunate To Have A Very Helpful Team That Enables Me To Spend Time Doing Things That Are Important But Not Necessarily Urgent. People Who Have No Such Team Need To Also Make These Larger Decisions So That They Can Cheerfully Say No To That Which Is Urgent But Not Important.