Without Theory We Can Only Copy.

There Is No Economy In Having One Operation Produce A Part And Another Separate The Good Ones From The Bad Ones.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

We Are Here To Make Another World.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.