Win Small, Win Early, Win Often.

The Biggest Barriers To Strategic Renewal Are Almost Always Top Management's Unexamined Beliefs.

From Gandhi To Mandela, From The American Patriot To The Polish Shipbuilders, The Makers Of Revolutions Have Not Come From The Top.

The Only Thing That Can Be Safely Predicted Is That Sometime Soon Your Organization Will Be Challenged To Change In Ways For Which It Has No Precedent.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

I'm Not One Of Those Professors Whose Office Is Encased Floor-to-ceiling With Books. By The Way, I Think Academics Do This To Intimidate Their Visitors.