Win Small, Win Early, Win Often.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

Dakota Tribal Wisdom Says That When You're On A Dead Horse, The Best Strategy Is To Dismount. Of Course, There Are Other Strategies. You Can Change Riders. You Can Get A Committee To Study The Dead Horse. You Can Benchmark How Other Companies Ride Dead Horses. You Can Declare That It's Cheaper To Feed A Dead Horse. You Can Harness Several Dead Horses Together. But After You've Tried All These Things, You're Still Going To Have To Dismount.

I'm Not One Of Those Professors Whose Office Is Encased Floor-to-ceiling With Books. By The Way, I Think Academics Do This To Intimidate Their Visitors.

In The Age Of Revolution You Have To Be Able To Imagine Revolutionary Alternatives To The Status Quo. If You Can't, You'll Be Relegated To The Swollen Ranks Of Keyboard-pounding Automatons.

You Can't Build An Adaptable Organization Without Adaptable People - And Individuals Change Only When They Have To, Or When They Want To.