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Leaders With Empathy Do More Than Sympathize With People Around Them: They Use Their Knowledge To Improve Their Companies In Subtle, But Important Ways.

Feelings Are Self-justifying, With A Set Of Perceptions And "proofs" All Their Own.

The Harvard Business Review Recently Had An Article Called 'the Human Moment,' About How To Make Real Contact With A Person At Work: ... The Fundamental Thing You Have To Do Is Turn Off Your Blackberry, Close Your Laptop, End Your Daydream And Pay Full Attention To The Person.

There Is Perhaps No Psychological Skill More Fundamental Than Resisting Impulse. It Is The Root Of All Emotional Self-control, Since All Emotions, By Their Very Nature, Lead To One Or Another Impulse To Act. The Root Meaning Of The Word Emotion, Remember, Is "to Move.

Like Secondhand Smoke, The Leakage Of Emotions Can Make A Bystander An Innocent Casualty Of Someone Else's Toxic State.