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Emotional Intelligence Begins To Develop In The Earliest Years. All The Small Exchanges Children Have With Their Parents, Teachers, And With Each Other Carry Emotional Messages.

Making Choices That Improve Things For All Of Us On The Planet Is An Act Of Compassion, A Simple Act We Can Do Any Time We Go Shopping.

We Need To Re-create Boundaries. When You Carry A Digital Gadget That Creates A Virtual Link To The Office, You Need To Create A Virtual Boundary That Didn't Exist Before.

A Prerequisite To Empathy Is Simply Paying Attention To The Person In Pain.

Although Traditional Incentives Such As Bonuses Or Recognition Can Prod People To Better Performance, No External Motivators Can Get People To Perform At Their Absolute Best. . . .wherever People Gravitate Within Their Work Roles, Indicates Where Their Real Pleasure Lies—and That Pleasure Is Itself Motivating.