What's Measured Improves

Working With People Is Difficult, But Not Impossible.

Knowledge Is The Source Of Wealth. Applied To Tasks We Already Know, It Becomes Productivity. Applied To Tasks That Are New, It Becomes Innovation.

Managing Innovation Will Increasingly Become A Challenge To Management, And Especially To Top Management, And A Touchstone Of Its Competence.

Teaching Is The Only Major Occupation Of Man For Which We Have Not Yet Developed Tools That Make An Average Person Capable Of Competence And Performance. In Teaching We Rely On The 'naturals,' The Ones Who Somehow Know How To Teach.

We Will Have To Learn To Lead People Rather Then To Contain Them.