We Like To Believe We Can Break

If Customer Ignorance Is A Profit Centre For You, You're In Trouble.

Truth Be Told, There Are Lots Of Companies That Provide Exemplary Phone Support. Directv, Virgin America And Apple Are A Few That Regularly Exceed My Expectations.

Out There In Some Garage Is An Entrepreneur Who's Forging A Bullet With Your Company's Name On It. You've Got One Option Now - To Shoot First. You've Got To Out Innovate The Innovators.

Your Organization Can Start Tweeting, But That Wont Change Its Dna.

The Real Damper On Employee Engagement Is The Soggy, Cold Blanket Of Centralized Authority. In Most Companies, Power Cascades Downwards From The Ceo. Not Only Are Employees Disenfranchised From Most Policy Decisions, They Lack Even The Power To Rebel Against Egocentric And Tyrannical Supervisors.