Treat The Past As A School.

The Only Healthy Communication Style Is Assertive Communication.

Better Understated Than Overstated. Let People Be Surprised That It Was More Than You Promised And Easier Than You Said.

The Word "tip" Stands For "to Insure Promptness." So When Should You Give It? Up Front,of Course. Sophisticated People Don't Take Chances On Poor Service, They Insure Good Service.

If You Want To Amend Your Errors, You Must Begin By Amending Your Philosophy.

Some People Read So Little They Have Rickets Of The Mind.