Things Never Go Smoothly.

The Most Important Single Thing Is To Focus Obsessively On The Customer. Our Goal Is To Be Earth's Most Customer-centric Company.

I'm Going To Go Do This Crazy Thing. I'm Going To Start This Company Selling Books Online.

You Know, We Love Stories And We Love Narrative; We Love To Get Lost In An Author's World.

If You Don't Understand The Details Of Your Business You Are Going To Fail.

Go To Bed Early And Wake Up Early. The Morning Hours Are Good.