Things Never Go Smoothly.

I’m A Big Fan Of All-you-can-eat Plans, Because They’re Simpler For Customers.

If We Think Long Term, We Can Accomplish Things That We Couldn't Otherwise Accomplish.

You Know, If You Make A Customer Unhappy They Won't Tell Five Friends, They'll Tell 5,000 Friends. So, We Are At A Point Now Where We Have All Of The Things We Need To Build An Important And Lasting Company, And If We Don't, It Will Be Shame On Us.

If You're Competitor-focused, You Have To Wait Until There Is A Competitor Doing Something. Being Customer-focused Allows You To Be More Pioneering.

Everything You Are Comes From Your Choices.