The Transformation Will Come From Leadership.

Lack Of Knowledge - That Is The Problem.

I Am Not Reporting Things About People. I Am Reporting Things About Practices.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

The Customer Is The Most Important Part Of The Production Line.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.