The Substitute For Knowledge Is Money.

Do You Know How Much Faster I Can Fix An Airplane When I Want To Fix It Than When I Don't Want To Fix It?

But I Like To Think That A Lot Of Managers And Executives Trying To Solve Problems Miss The Forest For The Trees By Forgetting To Look At Their People -- Not At How Much More They Can Get From Their People Or How They Can More Effectively Manage Their People. I Think They Need To Look A Little More Closely At What It's Like For Their People To Come To Work There Every Day.

You're Only As Good As Your Dumbest Competitor.

A Bankruptcy Judge Can Fix Your Balance Sheet, But He Cannot Fix Your Company.

In Airplanes You Have A Choice Between Chocolate And Vanilla. One Year Could Be Vanilla Or It Could Be Chocolate. I Don't Attach Any Relevance To Which One.