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It's Always The Organizations That Are Resource Constrained That Come Up With The Good Ideas To Win.

Pilots Have Their Names Painted Just Beneath The Canopy Of Their Aircraft. This Gives The Pilot A Sense Of Ownership For His Or Her Jet. What's More, Like Cars, Each Aircraft Has Its Own Personality, So It's Important For A Pilot To Get To Know And Love His Aircraft.

Systems And Processes Are Essential To Keep The Crusade Going, But They Should Not Replace The Crusade.

If You Don't Understand People, You Don't Understand Business.

Trust Has Two Dimensions: Competence And Integrity. We Will Forgive Mistakes Of Competence. Mistakes Of Integrity Are Harder To Overcome.