The New Environment Dictates Two Rules: First,

Not All Problems Have A Technological Answer, But When They Do, That Is The More Lasting Solution.

In The First Round Of Work Simplification...you Can Reasonably Expect A 30 To 50 Percent Reduction...to Implement The Actual Simplification, You Must Question Why Each Step Is Performed. Typically, You Will Find That Many Steps Exist In Your Work Flow For No Good Reason. Often They Are There By Tradition Or Because Formal Procedure Ordains It, And Nothing Practical Ordains It.

Think About It. Right Now, A Whole Generation Of Young (customers) In The United States Has Been Brought Up To Take Computers For Granted. Pointing A Mouse Is No More Mysterious To Them Than Hitting The "on" Button On The Television Is To Their Parents.

Assume Any Career Move You Make Won't Go Smoothly. They Won't. But Don't Look Back.

You Need To Plan The Way A Fire Department Plans: It Cannot Anticipate Where The Next Fire Will Be, So It Has To Shape An Energetic And Efficient Team That Is Capable Of Responding To The Unanticipated As Well As To Any Ordinary Event.