The Essence Of The Best Thinking In

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

The Ability To Establish, Grow, Extend, And Restore Trust Is The Key Professional And Personal Competency Of Our Time.

Humility Is The Mother Of All Virtues. Humility Says We Are Not In Control, Principles Are In Control, Therefore We Submit Ourselves To Principles. Pride Says That We Are In Control, And Since Our Values Govern Our Behavior, We Can Simply Do Life Our Way.

Effective Leadership Is The Only Competitive Advantage That Will Endure. That's Because Leadership Has Two Sides- What A Person Is Character And What A Person Does- Competence.

It Is In The Ordinary Events Of Every Day That We Develop The Proactive Capacity To Handle The Extraordinary Pressures Of Life. It's How We Make And Keep Commitments, How We Handle A Traffic Jam, How We Respond To An Irate Customer Or A Disobedient Child. It's How We View Our Problems And Where We Focus Our Energies. It's The Language We Use.