Success Comes From Listening To Your Customer.

My Number One Rule In Business, And In Life, Is To Enjoy What You Do. Running A Business Involves Long Hours And Hard Decisions; If You Don't Have The Passion To Keep You Going, Your Business Will More Than Likely Fail. If You Don't Enjoy What You Are Doing, Then You Shouldn't Be Doing It.

Breaking The Rules And Challenging Convention Is In The Dna Of Every Successful Entrepreneur.

I Learnt From An Early Age This Need To Delegate Responsibility Out To Other Team Members As There Is Just Too Much For One Person To Do Themselves. What Is The Point Of Hiring Talented Team Members If You Don't Give Them The Freedom To Make The Most Of The Chance You Have Given Them?

Whenever I See People Getting A Bad Deal I Want To Step In And Do Something About It. Of Course, This Is Not Pure Altruism - There's A Profit To Be Made Too.

In The '80's My Gut Feeling Was That Airlines Were Crap. I Hated Spending Time On Planes. I Thought We Could Create The Kind Of Airline I'd Like. So We Got A Secondhand 747 And Gave It A Go.