Spend Your Life Lifting People Up, Not

Commit Yourself To Constant Improvement. Commit Yourself To Quality. Be Persistent, Persistent, Persistent...and Have A Grateful Heart!

Good Manners Sometimes Means Simply Putting Up With Other People's Bad Manners.

The Next Time You Face A Customer Who Has Every Right To Be Upset, Say Something Like This: 'i Don't Blame You For Feeling As You Do. If I Were You, I'd Feel Exactly The Same Way. What Would You Like For Me To Do?' These Are Magical, Healing Words, And You'll Be Surprised At How Reasonable People Become When They Believe You Are On Their Side.

Remember That A Gesture Of Friendship, No Matter How Small, Is Always Appreciated.

Live So That When Your Children Think Of Fairness, Caring, And Integrity, They Think Of You.