People Like People Who Help Them Like

Listen First. Give Your Opponents A Chance To Talk. Let Them Finish. Do Not Resist, Defend Or Debate. This Only Raises Barriers. Try To Build Bridges Of Understanding.

I Once Succumbed To The Fad Of Fasting And Went For Six Days And Nights Without Eating. It Wasn't Difficult. I Was Less Hungry At The End Of The Sixth Day Than I Was At The End Of The Second. Yet I Know, As You Know, People Who Would Think They Had Committed A Crime If They Let Their Families Or Employees Go For Six Days Without Food; But They Will Let Them Go For Six Days, And Six Weeks, And Sometimes Sixty Years Without Giving Them The Hearty Appreciation That They Crave Almost As Much As They Crave Food.

Pay Less Attention To What Men Say. Just Watch What They Do.

Begin With Praise And Honest Appreciation. Call Attention To People's Mistakes Indirectly. Talk About Your Own Mistakes Before Criticizing The Other Person. Ask Questions Instead Of Giving Direct Orders. Make The Fault Easy To Correct. Make The Other Person Happy About Doing What You Suggest.

The Royal Road To A Man's Heart Is To Talk To Him About The Things He Treasures Most.