Leadership Without Mutual Trust Is A Contradiction

I Win The Private Victory When I Have Made My Mind Up And Commit To Live By Correct Principles And To Serve Worthy Purposes.

One Thing About Trust Is That Everyone's For It.

In Many Situations Involving Service Recovery - The Problem Itself Became The Catalyst For The Creation Of Even Greater Trust As The Companies Took The Issues Head-on And Worked Through The Difficult Problem In A Way That Restored Confidence.

Paradigms Are Powerful Because They Create The Lens Through Which We See The World.

Seek To Understand Before You Seek To Be Understood.