Leadership Is All About Getting Results.

The Society Of Organizations Is New-only Seventy Years Ago Employees Were A Small Minority In Every Society.

Look At Government Programs For The Past Fifty Years. Every Single One - Except Warfare - Achieved The Exact Opposite Of Its Announced Goal.

Quality In A Product Or Service Is Not What The Supplier Puts In. It Is What The Customer Gets Out And Is Willing To Pay For. A Product Is Not Quality Because It Is Hard To Make And Costs A Lot Of Money, As Manufacturers Typically Believe. This Is Incompetence. Customers Pay Only For What Is Of Use To Them And Gives Them Value. Nothing Else Constitutes Quality.

The Most Valuable Assets Of A 20th-century Company Were Its Production Equipment. The Most Valuable Assets Of A 21st-century Institution, Whether Business Or Nonbusiness, Will Be Its Knowledge, Workers, And Their Productivity.

Today Knowledge Has Power. It Controls Access To Opportunity And Advancement.