Leaders Understand The Ultimate Power Of Relationships.

The Widespread Availability Of Information Is The Only Basis For Effective Day-to-day Problem Solving, Which Abets Continuous Improvement Programs.

Authors And Publishers Want Fair Compensation And A Means Of Protecting Content Through Digital Rights Management. Vendors And Technology Companies Want New Markets For E-book Reading Devices And Other Hardware. End-users Most Of All Want A Wide Range And Generous Amount Of High-quality Content For Free Or At Reasonable Costs. Like End-users, Libraries Want Quality, Quantity, Economy, And Variety As Well As Flexible Business Models.

There Is No Such Thing As An Insignificant Improvement.

Treat The Customer As An Appreciating Asset.

In Mckinsey's World, All Of Life Is One Of Two Things: Strategy Or Organization.