Just Keep Thinking About The Good Side

We Tried To Set Up A Company That Patterned Ourselves After Southwest In All The Fun, The Spirit, The Great People, The Smile, The Efficiency Side Of It, But We've Added Some Extras That People Aren't Used To Finding On Southwest.

I Actually Thrive On All The Challenges, And I Don't Feel Like Add Has Impaired My Ability.

Never, Ever Forget That You Are A Servant.

You Don’t Have To Spend A Jillion Dollars On Advertising To Get Your Word Out. What Matters Is That Customers Have A Good Experience With Your Product At Every Single Point Of Contact.

The Blackberry Is Really Essential For Keeping Up On My Emails When I'm Out Of The Office, Which Is A Lot.