If You Try To Delight The Undelightable,

No, Everything Is Not Going To Be Okay. It Never Is. It Isn't Okay Now. Change, By Definition, Changes Things

A Customer Is Never Out Of Warranty, Even If His Product Is.

You Have Everything You Need To Build Something Far Bigger Than Yourself.

It's Easy To Pretend Expertise When There's No Data To Contradict You.

Fitting In Is A Short-term Strategy That Gets You Nowhere. Standing Out Is A Long-term Strategy That Takes Guts And Produces Results.