Listen To The Customer's Complaint And Act

Although My Spelling Is Still Sometimes Poor, I Have Managed To Overcome The Worst Of My Difficulties Through Training Myself To Concentrate.

On Conflicts, Generally Speaking, The World Is A Hell Of A Lot Better To Live In Today Than It Was Thirty Years Ago, Despite What's Going On In Syria. There Are Definitely Hopeful Signs That The World Is Moving, Decade By Decade, In The Right Direction.

Engage Your Emotions At Work. Your Instincts And Emotions Are There To Help You.

So I've Seen Life As One Long Learning Process. And If I See - You Know, If I Fly On Somebody Else's Airline And Find The Experience Is Not A Pleasant One, Which It Wasn't In - 21 Years Ago, Then I'd Think, Well, You Know, Maybe I Can Create The Kind Of Airline That I'd Like To Fly On.

It's All About Finding And Hiring People Smarter Than You. Getting Them To Join Your Business. And Giving Them Good Work. Then Getting Out Of Their Way. And Trusting Them. You Have To Get Out Of The Way So You Can Focus On The Bigger Vision. That's Important. And Here's The Main Thing....you Must Make Them See Their Work As A Mission.