Employers And Business Leaders Need People Who

It Takes A Great Deal Of Character Strength To Apologize Quickly Out Of One's Heart Rather Than Out Of Pity.

Always Treat Your Employees Exactly As You Want Them To Treat Your Best Customers. You Can Buy A Person's Hand, But You Can't Buy His Heart; His Heart Is Where His Enthusiasm Is. You Can Buy His Back, But You Can't Buy His Brain. That's Where His Creativity Is. Treat Employees As Volunteers Just As You Treat Customers As Volunteers, Because That's What They Are. They Volunteer The Best Parts - Their Hearts And Minds.

Management Is Efficiency In Climbing The Ladder Of Success

Without Exception, Empathy Is Always Appropriate.

Management Is Clearly Different From Leadership. Leadership Is Primarily A High-powered, Right-brain Activity. It's More Of An Art It's Based On A Philosophy. You Have To Ask The Ultimate Questions Of Life When You're Dealing With Personal Leadership Issues.