I Never Use Notes, They Interfere With

Real Communication Happens When People Feel Safe.

There's A Difference Between Interest And Commitment. When You're Interested In Doing Something, You Do It Only When It's Convenient. When You're Committed To Something, You Accept No Excuses - Only Results.

Consistency Isn't Behaving The Same Way All The Time.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

The Best Way To Develop Responsibility In People Is To Give Them Responsibility.