I Actually Thrive On All The Challenges,

Those Wedgie Seats, Whatever They Call Them, Those Recliners, They're Just Not Competitive Anymore. The Difference Between Those And A Coach Seat Isn't That Great To Be Able To Warrant Charging The Amount. You Need A Little More Space For A Lie-flat, But Not That Much More.

Nobody Ever Thought About Having To Protect The Passengers From The Pilots.

This Is Not A Business Where You Can Hand Off And Run By Remote Control.

Fares Are Higher [and] People Don't Travel As Much. If They Don't Do That, It Doesn't Have The Trickle Down Effect Into The Economy And The Other Sectors.

Trust Strikes At The Heart Of Our Success At Jetblue. Trust Is Key To The Speed Of Our Growth. The Speed Of Trust Articulates Better Than Any Book That Trust Is The One Thing That Changes Everything-in Business And In Life. With High Trust, Success Comes Faster, Better, And At Lower Cost.