For The Real Winners, There Are No

Southwest Airlines Is Successful Because The Company Understands It's A Customer Service Company. It Also Happens To Be An Airline.

Expect To Make Some Mistakes When You Try New And Different Approaches. Sometimes Colossal Failures Lead To Spectacular Successes.

Pessimism Doesn't Grow Your Business Or Even Maintain The Status Quo. The Pessimists On Your Staff Make The Job Harder For Everyone Around Them. They Make Difficulties Out Of Opportunities.

Delegating Doesn't Mean Passing Off Work You Don't Enjoy, But Letting Your Employees Stretch Their Skills And Judgment.

When An Employee Asks Why The Company Does Things A Certain Way, And You Can Explain The Logical Reason, Then The Employee Knows What She's Doing Is Valid.