Focusing On The Customer Makes A Company

The Death Knell For Any Enterprise Is To Glorify The Past -- No Matter How Good It Was.

If There’s One Reason We Have Done Better Than Of Our Peers In The Internet Space Over The Last Six Years, It Is Because We Have Focused Like A Laser On Customer Experience.

The Thing About Inventing Is You Have To Be Both Stubborn And Flexible. The Hard Part Is Figuring Out When To Be Which.

I'm Skeptical That The Novel Will Be 're-invented.'

I Don't Want To Use My Creative Energy On Somebody Else's User Interface.