Ebooks Had To Happen.

The Great Thing About Fact-based Decisions Is That They Overrule The Hierarchy.

If There’s One Reason We Have Done Better Than Of Our Peers In The Internet Space Over The Last Six Years, It Is Because We Have Focused Like A Laser On Customer Experience.

My Grandfather Taught Me That It Is Harder To Be Kind Than It Is To Be Clever.

You Can Work Long, Hard, Or Smart, But At Amazon.com You Can’t Choose Two Out Of Three.

One Of The Things It Was Obvious You Could Do With An Online Store Is Have A Much More Complete Selection.