Ebooks Had To Happen.

Cultures Aren’t So Much Planned As They Evolve From That Early Set Of People.

If You Can't Feed A Team With Two Pizzas, It's Too Large.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.

I’m A Big Fan Of All-you-can-eat Plans, Because They’re Simpler For Customers.

If You Only Do Things Where You Know The Answer In Advance, Your Company Goes Away.