Each Party Should Gain From The Negotiation.

Once I Did Bad And That I Heard Ever. Twice I Did Good, But That I Heard Never.

Instead Of Worrying About What People Say Of You, Why Not Spend Time Trying To Accomplish Something They Will Admire.

The Chronic Kicker, Even The Most Violent Critic, Will Frequently Soften And Be Subdued In The Presence Of A Patient, Sympathetic Listener— A Listener Who Will Be Silent While The Irate Fault-finder Dilates Like A King Cobra And Spews The Poison Out Of His System.

Encouragement Makes A Fault Easy To Correct, And A Challenge Easy To Take On.

If Your Own Mind Is Muddled, Much More Will The Minds Of Your Hearers Be Confused.