Customers Shouldn't Just Think Of Your Business

We've Always Had A Pretty Competitive And Pretty Ferocious Battle With British Airways... It's Lasted Now About 14 Years, And We're Very Pleased To Have Survived It.

I'm Sure You Get The Best Out Of People If You Look For The Best In Them. People Don't Need To Be Told When They've Done Something Wrong - They Know It Without Having To Be Told.

It Isn't Effective Or Productive To Force Your Employees To Do Anything. Choice Empowers People And Makes For A More Content Workforce.

By Working Hard, By Making The Right Moves, You Can Create Your Own Luck, I Think. But Certainly Luck Plays A Part.

Learn From Failure. If You Are An Entrepreneur And Your First Venture Wasn't A Success, Welcome To The Club.