Balance Isn't Either/or; It's 'and'.

Lose/win People Bury A Lot Of Feelings. And Unexpressed Feelings Come Forth Later In Uglier Ways. Psychosomatic Illnesses Often Are The Reincarnation Of Cumulative Resentment, Deep Disappointment And Disillusionment Repressed By The Lose/win Mentality. Disproportionate Rage Or Anger, Overreaction To Minor Provocation, And Cynicism Are Other Embodiments Of Suppressed Emotion. People Who Are Constantly Repressing, Not Transcending Feelings Toward A Higher Meaning Find That It Affects The Quality Of Their Relationships With Others.

To Listen With Empathy Is The Most Important Human Skill.

Trust Is A Function Of Both Character And Competence. Of Course You Can't Trust Someone Who Lacks Integrity, But If Someone Is Honest But They Can't Perform, You're Not Going To Trust Them Either. You Won't Trust Them To Get The Job Done.

It Is One Thing To Make A Mistake, And Quite Another Thing Not To Admit It.

Trust Is The Glue That Holds Everything Together. It Creates The Environment In Which All Of The Other Elements Win-win Stewardship Agreements, Self-directing Individuals And Teams, Aligned Structures And Systems, And Accountability Can Flourish.