And In Stories, Endings Matter.

In Every Industrialized Nation, The Movement To Reform Health Care Has Begun With Stories About Cruelty.

After Readinf Some Essay On The Nature Of Human Fallibility, I Was Very Aware That We Are The Recipients Of A Huge Amount Of Discovery Over The Last Century. Medicine Exemplifies This. And That Has Transitioned Us From A World In Which People's Lives Were Mostly Governed By Ignorance To One That's Constrained By Ineptitude. A Century Ago, We Didn't Know, For Instance, What Diseases Afflicted Us, What Their Nature Really Was, Or What To Do About Them. And That Has Changed.

This Was Not Guilt: Guilt Is What You Feel When You Have Done Something Wrong. What I Felt Was Shame: I Was What Was Wrong.

In Psychology, There's Something Called The Broken-leg Problem. A Statistical Formula May Be Highly Successful In Predicting Whether Or Not A Person Will Go To A Movie In The Next Week. But Someone Who Knows That This Person Is Laid Up With A Broken Leg Will Beat The Formula. No Formula Can Take Into Account The Infinite Range Of Such Exceptional Events.

I Said There Are At Least Two Kinds Of Satisfaction, However, And The Other Has Nothing To Do With Skill. It Comes From Human Connection. It Comes From Making Others Happy, Understanding Them, Loving Them.