All Companies Are Service Companies; Some Also

The Society Of Organizations Is New-only Seventy Years Ago Employees Were A Small Minority In Every Society.

Promotion Should Not Be More Important Than Accomplishment, Or Avoiding Instability More Important Than Taking The Right Risk.

Marketing Is Not Only Much Broader Than Selling, It Is Not A Specialized Activity At All. It Encompasses The Entire Business. It Is The Whole Business Seen From The Point Of View Of Its Final Result, That Is, From The Customer's Point Of View.

Every Organization Has To Prepare For The Abandonment Of Everything It Does.

Listening (the First Competence Of Leadership) Is Not A Skill, It Is A Discipline. All You Have To Do Is Keep Your Mouth Shut.