A Problem Only Exists If There Is

No One Can Make You Serve Customers Well. That's Because Great Service Is A Choice.

What We Give Our Attention To, Grows.

In The Past A Leader Was A Boss. Today's Leaders Must Be Partners With Their People... They No Longer Can Lead Solely Based On Positional Power.

The Greatest Leaders Mobilize Others By Coalescing People Around A Shared Vision.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.