A Leader Tuned Out Of His Internal

Once Shoppers Become Empowered, We Will Facilitate Industries Thinking In Completely New Terms; For Example, Making Products That Are Totally Biodegradable.

The Industrial Processes In Use Today Were Developed At A Time When No One Had To Consider What The Environmental Impact Was. Who Cared? But Making Ecological Concerns Matter To A Company's Bottom Line Will Help It Do The Research And Development That Will Reinvent Everything We Buy.

Emotional Self-control Is Not The Same As Overcontrol, The Stifling Of All Feeling And Spontaneity....when Such Emotional Suppression Is Chronic, It Can Impair Thinking, Hamper Intellectual Performance And Interfere With Smooth Social Interaction. By Contrast, Emotional Competence Implies We Have A Choice As To How We Express Our Feelings.

It Is Difficult To Spread The Contagion Of Excitement Without Having A Sense Of Purpose And Direction.

Leaders With Empathy Do More Than Sympathize With People Around Them: They Use Their Knowledge To Improve Their Companies In Subtle, But Important Ways.