A Good Collection Is More Than Just

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

Inspiring Visions Rarely (i'm Tempted To Say Never) Include Numbers.

Because Nearly All Digital Libraries Are Tied To Bricks-and-mortar Institutions, The Funding Base Tends To Be Quite Localized.

...high End Does Not Necessarily Equal High Price. It's A Matter Of Attitude.